Shipping FAQs

Folder for adding Shipping FAQs articles

How long will delivery take?
Typically, processing time is between 3-7 business days for new orders. Shipping time can take an additional 3-7 business days from the time an order leaves...
Fri, 5 Mar, 2021 at 11:57 PM
What is Free Shipping?
Our Free Shipping option covers almost all range hood models that are 36" in size or under. Large Items (42" and larger) carry a Handling Fee due ...
Fri, 5 Mar, 2021 at 11:52 PM
Do you ship to USA?
Yes! We ship all across USA and Canada. Shipping to USA is not covered under our Free Shipping policy. Certain large items shipping to USA also carry import...
Fri, 5 Mar, 2021 at 11:54 PM
Do you offer Express Shipping?
Express Shipping for range hoods is very expensive. For this reason, we do not offer an option for faster shipping.
Sat, 6 Mar, 2021 at 12:04 AM
When will my order ship?
All new orders require at least 3-7 business days for processing. Your order will ship as soon as the warehouse is finished preparing it. We work as fast as...
Sat, 6 Mar, 2021 at 12:07 AM
Is shipping to USA Free?
No. Unfortunately, we are not able to provide Free Shipping to USA. VICTORY always covers some of the shipping cost for USA shipments, but there is always a...
Sat, 6 Mar, 2021 at 12:09 AM
How come I have to pay for Home Delivery? Isn't it Free?
Shipping within Canada is free, but some larger items carry handling fees for Home Delivery. For this reason, we only offer Free Shipping on large items to ...
Sat, 6 Mar, 2021 at 12:12 AM
Can I pick-up my online order from your warehouse?
Yes! If you wish to pick-up your online order from Port Coquitlam, please call us to let us know. Our staff can help arrange the pick-up date and time for y...
Sat, 6 Mar, 2021 at 12:15 AM
My order was damaged in shipping. Now what?
If your order was damaged in shipping, you must report it to us within 14 days. Please call us immediately to notify us of the damage. We will take care of ...
Sat, 6 Mar, 2021 at 12:49 AM
My order was damaged in shipping, but I did not report it in time.
All damage claims must be made within 14 days of delivery, otherwise we cannot provide a replacement.
Sat, 6 Mar, 2021 at 12:51 AM